TERMS AND CONDITIONS

  

1. Information about us and our terms of sale.

1.1.  We are The Creative Station Limited, a company registered in England and Wales under company number 11666587 and with our registered office at 6 Kendricks Bank, Shrewsbury, SY3 0EH (“we”, “our” “us”). Our VAT number is GB 308710420

1.2.  This page gives you information about us and the legal terms and conditions (the “Terms”) on which we sell any of the products (“Products”) listed on our website,
www.thecreativestation.co.uk(“our Site”) to you.  Your use of our Site is governed by the Terms.

1.3. These Terms will apply to any contract between us for the sale of Products to you (the “Contract”). Please read these Terms carefully and make sure that you understand them before ordering any Products from our Site.  Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our Site.

1.4. You should print a copy of these Terms or save them to your computer for future reference.

1.5. We reserve our right to amend these Terms from time to time as set out in clause 5. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.

1.6. You must be over the age of 18 years to place an order with us and we reserve the right not to accept an order where we reasonably believe that you do not meet this requirement.

1.7. These Terms together with our order form constitute the whole agreement between the parties and supersede any prior promises, representations, undertakings or implications whether written or oral.

1.8. We request that you note the right of cancellation in clause 6 and the limitation of liability in clause 14.

2. Our Products

2.1. The images of the Products on our Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images as may the packaging.

2.2.  Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our Site may vary slightly from that listed.

2.3.  You accept that we are not liable in any way if the Products do not fit through doorways or any other access point required to install the Product in its final location in your property and/or do not have sufficient room to enable their use on your property.

3.    How we use your personal information
 

3.1. We only use your personal to arrange delivery or contact you about your order.   

4.    How the contract is formed between you and us
 

4.1. Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process. It is your responsibility to ensure your order is correct.
 

4.2. We will not be responsible for any mistakes made on the order form by you. If there is a mistake, you must notify us in writing of the correct details before the Products have been dispatched. We will notify you if we are unable to comply with the terms of the amended order, or if there will be any additional costs in doing so.
 

4.3. After you place an order, you will receive an automatic e-mail from us confirming that we have received your order.
 

4.4. If we are unable to supply you with a Product or meet the exact terms of your order for any reason we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, and you no longer wish to proceed with the purchase at this stage, we will refund you the full amount including any delivery costs charged as soon as possible.   
 

5.    Our right to vary these Terms

5.1. If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
 

6.    Your right of return and refund
6.1. Subject to clause 6.2, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the 14 (fourteen) calendar days from the date of delivery of the Products (the “Cancellation Period”). This means that if you change your mind during the  Cancellation Period or decide for any other reason that you do not wish to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a full refund. Further advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.

6.2. Where products are made to order or have a custom finish specifically for your order, the cancellation right set out in clause 6.1 does not apply if the Products you have ordered are made to order, made to your specification or have been customised.
 

6.3. You can e-mail us at info@thecreativestation.co.uk or contact our Customer Services team by telephone on 01743 600983. If you are e-mailing us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you send us the e-mail. 

6.4. If you cancel your Contract we will:
 

6.4.1 refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way that goes beyond that necessary to establish the nature,       characteristics and functioning of the Products as might be reasonably allowed in a shop;
 

6.5.2.    refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option;

6.5.3.    make any refunds due to you as soon as possible and in any event within 14 days of:
 

6.5.3.1.1    the day on which we receive the Product back from you or, if earlier;
 
6.5.3.1.2    the day on which you provide us with evidence that you have sent the Product back to us; or

6.5.3.1.3   if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.
 

6.6 If you cancel your Contract you must return the Products to us within 14 days of the date of cancellation.  The delivery costs of returning the Products is your responsibility.
 

6.7 Where we delivered the Product or chose a specific courier to do this on our behalf, we may insist on collecting the Product ourselves. The approximate cost of returning the Products will depend on the type of Product and delivery. For Products delivered via Standard Delivery as set out in clause 7.1  the cost for us to collect the Product will be up to £500. For gaming stations delivered via Non Standard Delivery, as set out in clause 7.2 , the cost will be up to £2,500 depending on your specific requirements.
 

6.8 Notwithstanding the terms of this clause 6, if you have returned the Products to us under this clause 6 because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

6.9 We will refund you on the credit card or debit card used by you to pay. If a Product has been delivered to you before you decide to cancel your Contract, and could not, by its nature, normally be returned by post we will collect the Products from the address to which they were delivered.  The costs of such collection are set out in clauses 6.6 and 6.7. We will contact you to arrange a suitable time for collection.
6.10 We are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 6 or anything else in these Terms. Further advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

7. Delivery
 

7.1. Standard Delivery
Standard Delivery is included in the prices shown for some of the Products on our Site. Where standard delivery is not included, you will be shown the costs associated with delivery at the point of purchase. Free standard delivery is only available when ALL of the conditions set out in clauses 7.1.1 – 7.1.3 (inclusive) have been met.

 7.1.1 delivery must be to a UK mainland address;
 

7.1.2  for Retro Gaming Stations or other large items, delivery will be a curbside drop.
 

7.1.3 delivery must be made Monday and Friday (excluding bank holidays) and between 8am and 6pm.

PLEASE NOTE: At all times it is your responsibility to provide accurate and up to date information regarding the delivery requirements. Failure to do so may result in non-delivery of the Product and additional delivery costs. Please call us if you are uncertain about any element of your delivery.
 

7.3 Please note that our advertised times of delivery are intended to be an estimate only and that in exceptional circumstances delivery can take up to 5 weeks and customised Products may take significantly longer.  We will contact you if this is the case. Occasionally our delivery to you may be affected by an Event Outside Our Control.  See clause 15 for our responsibilities when this happens.
 

7.4 The Products shall be delivered to the delivery address as set out in the order form, or to such other place of delivery as agreed by us in writing prior to delivery of the Products. Please see clause 8 for details regarding international delivery.
 

7.5 Delivery of an order shall be completed once the Products have arrived at the delivery address and signed for either by you or by someone at the delivery address on your behalf. In the case of delivery to certain organisations such as hospitals, airports, hotels, ships and other business premises, the signature of any person authorised to accept delivery on behalf of the organisation will be accepted as proof of delivery.
 

7.6 Where delivery is to be made by us or one of our selected couriers, prior to delivery, you will be contacted to agree a date and time with the courier for delivery. If you are not available to accept delivery of the Products at the agreed time, re-delivery may take up to 7-10 working days and you will be charged for the cost of re-delivery.
 

7.7 Where standard post is used to make your delivery, you will not be contacted to arrange a delivery date and time.

7.8 We reserve the right to only deliver to the cardholder’s registered address for Products priced more than £200.
 

7.9 Delivery hours are Monday to Friday, 9am to 3:30pm. We do not normally deliver on Saturday, Sundays or public holidays, however this may be possible in some instances but at an additional cost which will be notified and agreed with you in advance.
 

7.10 We reserve the right to charge you postage, packaging and delivery expenses where deemed appropriate in accordance with the postage and packaging prices set out on our Site from time to time.
 

7.11 You own the Products once we have received payment in full and cleared funds, including all applicable delivery charges.
 

7.12 All Products are available for delivery to the majority of locations within mainland UK. Special delivery arrangements can be made to the Channel Islands, Northern Ireland, Republic of Ireland, Isle of Wight, Isle of Man, Cornwall, and the Scottish Isles or Highlands. If you live in one of these locations please contact us in advance of placing an order so that we can advise you of availability and any additional charges incurred for delivery. For details regarding international delivery please see clause 8.
 

7.13 You are required to inspect the Products before signing the delivery note. You must inform us immediately if you discover any surface defects or marks on the Products and sign the delivery note DAMAGED
 

8. International delivery
 

8.1 We can deliver to most international countries, however the cost of delivery to non UK mainland locations is not included in the prices shown on our Site. If you require delivery to a non UK mainland location there are likely to be additional costs associated with your delivery. We will always agree these costs with you before accepting your order.
 

8.2 If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
 

8.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
 

8.6 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

9. Risk in Products.
 

9.1 Risk in the Products shall pass to you on delivery.   This means that after delivery you will be responsible for the Products.
 

10. Price of products and delivery charges
 

10.1 The prices of the Products will be as quoted on our Site at the time you submit your order. We take reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. See clause 10.5 for what happens if we discover an error in the price of Product(s) you ordered.
 

10.2 Prices for our Products may change from time to time, but changes will not affect any order you have already placed.
 

10.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
 

10.4 Where the price of a Product does not include delivery charges, our delivery charges are as advised to you during the check-out process, before you confirm your order. Please check our Site for details of delivery charges.
 

10.5 Our Site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:
 

10.5.1 where the Product's correct price is less than the price stated on our Site, we will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price; and
 

10.5.2 if the Product's correct price is higher than the price stated on our site, we will contact you in writing as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
 

11. How to Pay
 

11.1 You can only pay for Products using a debit card or credit card. Payment for the Products and all applicable delivery charges are taken and processed at the point of order and prior to our acceptance of your order. Payments are processed via our secure payment system.
 

11.2 When making a payment to us, you undertake that all details you provide to us for the purpose of purchasing any Products are correct, and that the credit or debit card which you use is your own, that there are sufficient funds or credit facilities to cover the cost of any Products, and that you are over the age of 18 years. We reserve the right to obtain validation and verification of the authenticity of your credit card or debit card details before processing your order.
 

11.3 At specific times, some of our Products can be purchased on credit. When this option is available, credit can be obtained subject to approval of an application by an external finance company.
 

12. Our warranty for the Products
 

12.1 For Products which do not have a third party manufacturer's guarantee, we warrant that on delivery and for a period of 12 (twelve) months from delivery, 6 (six) months for commercial use, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 12.2.
 

12.2 The warranty in clause 12.1 does not apply to any defect in the Products arising from:
 

12.2.1 fair wear and tear;
 

12.2.2 wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
 

12.2.3.    failure by you to operate or use the Products in accordance with the user instructions;
 

12.2.4.    any alteration or repair by you or by a third party who is not one of our authorised repairers; or
 

12.2.5.    any specification provided by you.
 

12.3.    This warranty is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

13. Our liability to you
 

13.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence up to a limit of the price paid for the Product, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.  
 

13.2 We only supply the Products for domestic and private use unless you have stated at the time of ordering. You agree not to use the Product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Where you have stated that it will be used for commercial use we offer a 6 months warranty.
 

13.3 Notwithstanding any other terms of these Terms, we do not in any way exclude or limit our liability for:
13.3.1 death or personal injury caused by our negligence;
13.3.2.    fraud or fraudulent misrepresentation;
13.3.3.    any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
13.3.4.    any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
13.3.5.    defective products under the Consumer Protection Act 1987.
 

14. Events outside our control
 

14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.  An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
 

14.2 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
 

14.2.1 we will contact you as soon as reasonably practicable to notify you; and
 

14.2.2 our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
 

14.3 If an Event Outside Our Control means a Product may be delivered later than agreed in the Contract then you may cancel in accordance with clause 7.14. Other than the rights set out in clause 7.14, we will not be liable to you for any costs or losses incurred as a result of the Event Outside Our Control.

15. Communications between us

15.1 When we refer in these Terms to "in writing", this will include e-mail.
15.2 To cancel a Contract in accordance with your legal right to do so please follow the procedure set out in clause 6.3.
15.3 If you wish to contact us for any other reason, including because you have any complaints, you can contact our Customer services team using the details specified in clause 1.1 and 6.4
15.4 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
15.5 The provisions of this clause 16 shall not apply to the service of any proceedings or other documents in any legal action.
 

16. Other important terms
 

16.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you in writing or by posting on this webpage if this happens.
 

16.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However if you have purchased a Product as a gift, you may transfer the benefit of our warranty in clause 13 to the recipient of the gift without needing to ask our consent.
 

16.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. However, if the recipient of your gift of a Product will have the benefit of our warranty at clause 13, we and you will not need their consent to cancel or make any changes to these Terms.
 

16.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
 

16.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
 

16.6 Please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our Site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.


Competition Terms

THE CREATIVE STATION LTD

www.thecreativestation.co.uk

Registered in England & Wales under Companies Act 1985.

Company No: 11666587

Registered Office:

6 Kendricsk Bank

Shrewsbury

SY3 0EH

Email: info@thecreativestation.co.uk

Phone: 01743 600983

Facebook page:  facebook.com/thecreativestationltd

The Creative Station Ltd operate ‘Competitions’ – these are skill based games resulting in the allocation of prizes in accordance with these terms and conditions.

Legal Undertaking

1.1 By entering a Competition you, the ‘Entrant’, will be deemed to have legal capacity to do so, you will have read and understood these terms and conditions and you will be bound by them and by any other requirements set out in any related promotional material. The Creative Station Ltd will not be held responsible for any Entrant entering a Competition unlawfully i.e. if the Competition breaches any laws in your country of residence. If you are in any doubt you should immediately leave the website and check with the relevant authorities in your country.

1.2 Competitions are governed by English Law and any matters relating to the Competition will be resolved under English Law and the Courts of England shall have exclusive jurisdiction.

1.3 You hereby agree that (a) the Website, the Competitions, account registration, and/or draws are for your own personal, non-commercial use, and (b) you are only allowed to use your account, and the Website, to enter Competitions as set out in these terms and conditions.

Qualifying Persons

2.1 The Competitions are open for entry to all persons aged 18 or over, residing in the United Kingdom, excluding staff employed by The Creative Station Ltd, their family, professional advisers or anyone else connected with the development or operation of the Website or conducts administration of the Competition in any way, shape or form.

2.2  In order to enter a Competition, you will need to provide an email address, in addition to other personal details.

2.3  The Creative Station Ltd reserves the right to refuse an Entrant’s entry, close an Entrant’s account at any time, or declare an entry null and void (with no refund being given) if the Entrant  is deemed to be abusing the services by: engaging in any form of fraud (actual or apparent); being abusive to other customers or staff; engages in fraudulent misrepresentation and/or concealment; hacking or otherwise interfering with the functioning of the website.

Competition Entry

3.1 You will need an online account with The Creative Station Ltd  to enter any Competition on the Website (see section 2.2). 

3.2 The Promoter may run multiple competitions that will be operated at the same time and each Competition will have a specific prize. Each Competition will require the Entrant to exercise skill, knowledge, and judgement, to correctly answer a skill based question.

3.3 Competitions may be entered via the Website. Availability and pricing of the Competitions are at the discretion of The Promoter and will be specified at the point of sale on the Website.

3.4  Maximum number of entries/tickets per Entrant will vary depending on each individual Competition, details can be found on the individual Competition page on the Website.

3.5 To enter a Competition online via the Website, follow the on-screen instructions to: select the Competition you wish to enter; select the number of tickets you wish to purchase (see section 3.4 for details on maximum number of entries); carefully read and confirm you agree to the Competition terms and conditions; then provide your contact and payment details (for entry fee only). Your card payment will be electronically approved by the payment provider. You will be contacted via email to confirm that your entry to the Competition is complete.

3.6 The Promoter reserves the right to refuse and entry or disqualify any incomplete entries if it has reasonable grounds for believing that an Entrant has contravened any of these terms and conditions.

3.7 To the extent permitted by applicable law, all entries to the Competition are final and no refunds shall be made at any time or for any reason, except in the case of the cancellation of the Competition by the Promoter or any entries submitted after the Competition closing date.

3.8The Promoter does not accept responsibility for entries which they do not receive due to high internet traffic, hardware failure, software failure, server faults, failures in computer systems, or any other reason.

3.9 All Entrants are automatically entered into The Creative Station Ltd ’ database for the purpose of conveying information as to the status of their Competition entry/entries, as well as any future Promotions or Competitions offered by The Creative Station Ltd.

3.10 The Entrant agrees that the ‘Consumer Protection (Distance Selling) Regulations 2000’ for any goods and services ordered online to be supplied within 30 days will not apply to any Competition on the Website.

3.11 The Competition rules shall not create or be construed as creating any form of contract, joint venture or other agreement between any Entrant and the Promoter.

3.12 Entrants authorise the Promoter to enter their personal details into their database and to use the information in accordance with the provisions of the Data Protection Act 1998 and subject to the terms of Privacy Policy.

Promotion Periods

4.1 Each Competition will run for a specified promotion period with the closing date of the Competition defined by, either, the maximum number of available tickets being sold, or, the chosen Competition closing date. Please see each individual Competition on the Website for these details. The Promoter reserves the right to extend the closing date by up to 6 weeks at its discretion.

4.2 In the event that the number of entries to the competition does not meet the maximum number by the closing date (after the Competition has already been extended as in section 4.1, the Competition will either: (a) close and the proceeds will be deemed, at the discretion of the Promoter, sufficient to award the prize, or, (b) close and a cash ‘Prize Fund’ will be offered with the entry funds after the deduction of any admin expenses, other expenses, and marketing fees.

4.3 The Promoter reserves the right to cancel a Competition at any time either before or after tickets have been sold, and refund entry fees to the Entrants as required. Refunds will be processed within a reasonable time frame, and once processed the Promoter shall have no further liability to the Entrant or any other person.

Prize Draw

5.1 Details of the Prize Draw for a Competition will be confirmed once the Competition has been closed and will be announced within 48 hours via the Facebook page and/or the Website.

5.2 An entry list will be posted to the Facebook page prior to the Prize Draw.

5.3 Assigned ticket numbers for a Competition may be subject to change at any time until the entry list has been published.

5.4 The Creative Station Ltd  ‘Prize Draw’ is done using Google’s random number generator. The number of tickets sold per competition will determine how many numbers will be entered into the generator. Every draw will be live streamed on Facebook.

5.5 Due to the nature of the Prize Draw, there will be only one clear winner per Competition. Some competitions may have runner up prizes, details of this can be found on each individual Competition page on the Website.

5.8 In the event that a Competition closes early (see section 4.1) , the Winner will be selected from all valid and eligible entries received prior to the date of closure.

5.9 The Promoter’s decision is final and no correspondence will be entered into about the result of the Competition following the determination of the Winner as described above.

Competition Winner

6.1 The Promoter will check the validity of the Winner’s entry by matching the details with an online account then attempt to contact the Competition Winner within 48 hours of the Prize Draw using the contact number and email address provided at the time of Entry and (or as subsequently updated) and held securely in our database. It is the Entrant’s sole responsibility to check and update these details. If for any reason they are submitted incorrectly, the Promoter will not be held responsible. 

6.2 The Winner will forfeit the Prize if: (a) the Promoter is unable to contact a Winner within 7 days (this may be extended at the sole discretion of the Promoter) of the Prize Draw; (b) the Winner fails to confirm acceptance of the prize within 7 days of the Prize Draw; or (c) the Winner is disqualified as a result of contravening any of these terms and conditions. In the event of the Prize being forfeited, ownership of the Prize will remain with the Promoter and it may be used in a future Competition.

6.3 The Winner will be required to show proof of identification, either a valid UK Driving License or Passport, on delivery of the prize. This identification must match the personal details of the registered online account with www.thecreativestation.co.uk. Any failure to meet this obligation may result in the Winner being disqualified and the Promoter retaining the Prize. Following receipt and verification of the details requested above, the Winner will be contacted in order to make arrangements for delivery of the Prize. The Prize may not be claimed by a Third Party on your behalf.

6.4 The Winner will be required to provide photographs and/or pose for photographs and videos, which may be used in future marketing and public relations by the Promoter in connection with the Competition, and future Competitions, and in identifying them as a winner of a Competition.

Winners’ Personal Data

7.1 By entering a Competition, you, the Entrant, agree to the use of your name, home town, and photographs and videos or other likeness to be used for public relations and marketing purposes as required by the Promoter if you are declared a Winner.

7.2 Acceptance of the Prize by the Winner will mean they are required to have their photo and video taken by the Promoter for promotional purposes (Public Relations and Marketing), both immediately after their win and in the future for use.

7.3 Entrants authorise the Promoter to enter their personal details into their database and to use the information in accordance with the provisions of the Data Protection Act 1998 and subject to the terms of Privacy Policy.

Competition Prizes

8.1 The Prizes are selected, and owned, by the Promoter from the date of the competition going live on the website to the date that the Winner receives the prize. Details of each prize can be found on the website on the competitions pages. The Prize will only be that as awarded at the time of the Prize Draw, no alternatives will be offered under any circumstances.

8.2 For all Prizes, except Holidays (see section 8.4), the Promoter will take no responsibility for the Prize awarded after delivery. There is no insurance, tax, or warranty that comes with the Prizes and the Promoter cannot be held responsible for the Prize or any costs it incurs once handed over to the Winner.

8.3 The Promoter will not provide any warranty or accept any valuation to the Prize or guarantee functionality/ roadworthiness in any way, shape, or form. The Entrant must make up their own decision through their own enquiries and legal advice before entering the Competition.

8.4 In the case of the Prize being a holiday package, it is the responsibility of the Winner to ensure that they, and any other persons they will be travelling with have: a valid Passport if required; valid visas and any other necessary travel documents required for the destination; and travel insurance on the dates that the Prize is scheduled for. 

8.5 Delivery of the Prize to the Winner is free to an agreed United Kingdom mainland address. The Promoter reserves the right to charge a delivery fee if the Winner wants to change the delivery address after the delivery has already been agreed upon, or if the Winner wants to have the Prize delivered to an address outside of the United Kingdom mainland.

8.6 All Entrant expenses are the sole responsibility of the Winner.

8.7 All prizes are subject to the terms and conditions of the Promoter, the Prize manufacturer, and/or the Prize supplier.

8.8  In the event that a cash ‘Prize Fund’ is offered (see section 4.2), the Promoter is entitled to retain 30% of the entry fees to cover administration, plus claim expenses (e.g. marketing, payment solutions, legal fees, website hosting etc.). The remaining amount is the “Prize Fund’ and will be offered to the winning entrant.

Limits of Liability 

9.1 The Promoter accepts no liability for omissions or errors in the description and details of the Prize anywhere on the Website. Save for death or personal injury as a result of an omission or error as mentioned, the Promoter (including their agents and employees) will not be liable for any loss, including economic loss, suffered by any person or property. It is the responsibility of the Entrant, and ultimately the Winner, to satisfy him/herself as to the accuracy of any such details of the Prize. 

9.2 The Promoter will not be liable for any loss suffered by an Entrant as a result of incomplete entries or failed communications with the Promoter. The Promoter will also not be responsible for any loss as a result of use of the Website. 

9.3 If any of these terms and conditions are judged to be invalid, illegal, or unenforceable, this shall not affect the other provisions written here. 

Electronic Communications 

10.1 No responsibility will be accepted for any computer, telephone, cable, network, electronic or internet hardware or software malfunctions, failures, connections, availability, for the acts or omissions of any service provider, internet accessibility or availability or for traffic congestion or unauthorised human act, including any errors or mistakes. 

10.2 The Promoter shall use its best endeavours to award the prize for a Competition to the correct Entrant. If due to reasons of hardware, software or other computer related failure, or due to human error the Prize is awarded incorrectly, the Promoter reserves the right to reclaim the Prize and award it to the correct Entrant, at its sole discretion and without admission of liability. 

10.3 In the event that a Competition is closed without selecting a Winner, The Creative Station Ltd will give all entrants Game Credit to enable them to replay equivalent tickets in a subsequent competition. The Promoter also reserves the right at its sole discretion to extend the closing date of any Competition. The Promoter shall not be liable for any economic or other consequential loss suffered or sustained to any persons to whom an award has been incorrectly made, and no compensation shall be due. The Creative Station Ltd shall use its best endeavours to ensure that the software and website(s) used to operate its Competitions perform correctly and accurately across the latest versions of popular internet, tablet and mobile browsers. For the avoidance of doubt, only the ticket recorded in our systems, however displayed or calculated, shall be entered into the relevant Competition and the Promoter shall not be held liable for any Entries that occur as a result of malfunctioning software or other event.

Data Protection Notice 

Any personal data that you supply to the Promoter or authorise the Promoter to obtain from a third party, for example, a credit card company, will be used by the Promoter to administer the Competition and fulfil prizes where applicable. In order to process, record and use your personal data the Promoter may disclose it to (i) any credit card company whose name you give; (ii) any person to whom the Promoter proposes to transfer any rights and/or responsibilities under any agreement the Promoter may have with you; (iii) any person to whom the Promoter proposes to transfer its business or any part of it; (iv) comply with any legal or regulatory requirement of the Promoter in any country; and (v) prevent, detect or prosecute fraud and other crime. In order to process, use, record and disclose your personal data the Promoter may need to transfer such information outside the United Kingdom, in which event the Promoter is responsible for ensuring that your personal data continues to be adequately protected during the course of such transfer.

DEFINITIONS:

PROMOTER: The Creative Station Ltd

ENTRANT: You, the customer

COMPETITION: All competitions advertised on the website

WINNER: The Entrant with the ticket number matching that drawn for each individual competition

PRIZE DRAW: The live draw of each competition

WEBSITE: www.thecreativestation.co.uk